At Nyalkaran Jewellers, we value your trust and aim to ensure a smooth and secure shopping experience for every customer.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing them by contacting our support team.
- Once the order has been processed or shipped, it cannot be cancelled.
- Customized or personalized jewellery orders cannot be cancelled once production begins.
2. Return & Refund Policy
- We accept returns for both Silver and Gold jewellery within 7 days of delivery.
- The product must be unused, unworn, and in its original packaging with all tags and certificates intact.
- After receiving your return, our quality team will inspect the product.
- Once the inspection is completed and approved, the refund will be processed to your original payment method within 7–10 business days.
3. Non-Refundable Items
- Customized or engraved jewellery cannot be returned or refunded.
- Products showing signs of wear, damage, or alteration after delivery will not be accepted for return.
4. Exchange Policy
- Exchanges are accepted within the 7-day period if the product is unused and in perfect condition.
- Exchange shipping costs will be borne by the customer unless the product received was damaged or incorrect.
5. Damaged or Incorrect Product
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos or video proof.
- After verification, we will arrange a replacement or full refund.